You know that there are times that when u call in to a customer service line and the operator doesn't understand what you are talking? You try and try to explain the situation but he or she still doesn't get your point? Frustrating isn't it?
Or lets put it this way. Imagine that you are the operator and you get this kind of customer who calls in and saying things that u don't understand until u think that the customer is a prank caller.
Hard to imagine? Here is a brief conversation between both of them..
Caller : Hello, can I speak to Annie Wan? (anyone)
Operator : Yes, you can speak to me.
Caller: No, I want to speak to Annie Wan!
Operator: You are talking to someone! Who is this?
Caller: I'm Sam Wan ( someone) And I need to talk to Annie Wan! It's urgent.
Operator: I know you are someone and you want to talk to anyone! But what's this urgent matter about?
Caller: Well... just tell my sister Annie Wan that our brother Noel Wan ( no one ) was involved in an accident. Noel Wan got injured and now Noel Wan is being sent to the hospital. Right now, Avery Wan is on his way to the hospital.
Operator: Look if no one was injured and no one was sent to the hospital, then the accident isn't an urgent matter! You may find this hilarious but I don't have time for this!
Caller: You are so rude! Who are you?
Operator: I'm Saw Lee.(sorry)
Caller: Yes! You should be sorry. Now give me your name!!
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